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Go to the Google PlayTM Store or Apple App Store®; search for CitiDirect BE® Download the CitiDirect BE App Input user ID (no password after May 2019) Enter Download free apps for iPhone® and Android(TM) devices to keep all your Citi® finances at your fingertips. free of charge access to mobile banking for all CitiDirect BE users. Logging onto CitiDirect BE Mobile • At the Logon screen (as shown below), enter your user name into the Safeword ID field administrator will need to download an update to this standard, otherwise an “Access Denied: insecure Download the app to get started today! CitiDirect® clients must be specifically entitled for access and users should contact their organization’s Security Administrator for access prior to downloading the application. 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