Sky ont installation I've spent an hour on both the Sky and Openreach websites trying to a find an answer to the simple question of how do I get someone to come round and install the ONT? It’s your Optical Network Terminal, or ONT, and should be mounted on your wall. My HUB (new one pending delivery) will need to be connected to the ONT. Have I set it up correctly? The white ONT box does have green lights. Learn how to set up Sky full fibre broadband with ease using an Optical Network Terminal (ONT) and Sky Broadband hub. Fribre Box (ONT) examples: When you order Sky Broadband & Talk, we'll book an engineer to install your broadband if you don't have a suitable phone line. I can't find this in my property. The ONT is connected to the external junction box and brings our fibre network into your premises. The engineer didn't proceed with the installation as he said it was too difficult to install the ONT and run cables up to the first floor. I suspect you've had the first stage of an FTTP installation completed, and so the outside box is the CSP which @cookiemonsteruk refers to. Nov 28, 2023 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Openreach normally carry out the FTTP installation (including adding the ONT) there are some cases where Sky are able install the ONT. May 15, 2023 · It will need to be raised by sky to openreach to install as is a FTTP and required. Nov 13, 2024 · Once your Sky WiFi Router has been delivered you can connect it to your ONT. Get help with Sky TV Nov 6, 2024 · @Duke931 Sky engineers are trained and authorised to do a complete an install from a pole and install the ONT in the home. 4. Oct 28, 2024 · At no point did anyone mention I need an ONT. 2) The socket on Sky Max Hub for the optical connection is of a circular form, while standard optical cables have a squared form, so even If I'd wanted to connect the Hug directly to that cable from the wall Feb 1, 2023 · Sky unable to arrange ONT installation before activation date 01 Feb 2023 09:04 AM I don't have an ONT in my property, so I called Sky to tell them as directed to do in one of my welcome e-mails. 2. Jun 3, 2024 · An Optical Network Terminal is the powered box which goes inside each property for connection to fibre on one side and an ISP router over ethernet cable on the other: it's effectively a 'modem' because it's handling a change in signalling (light to electric) * * * * * * * Nov 10, 2022 · 1. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2 Aug 21, 2024 · Re: Installation of optical network terminal 22 Aug 2024 11:36 AM There is an existing hole halfway up the wall where a previous phone line has been installed, hopefully they can utilise that 🤞🏻 May 26, 2024 · increasingly it is Sky's ownbengineers doing theinternal installation but in practice it doesn't really make any difference if the engineer works for Sky Openreach or even a sub-contractor they all use the same kit. Stage 2 says that a "Sky engineer" . B) both HUB and ONT need to be connected to an individual power socket or can I use an extension le Dec 1, 2023 · Hi, I am having Broadband fitted on 27th December I have been with Virgin for 10 years and the Router has always been postione dnext to the TV, Is it possible for the SKy Hub to be pu here or will be placed in another room? or do I get a hoice on where it can go ? May 26, 2024 · My Sky fibre is due to be installed and activated in a few days. Sky say that they will support this relocation. Aug 23, 2023 · On Monday, a Sky engineer turned up to our surprise to install the ONT and the fibre cable from the CSP into the house. Stage 2 says that a "Sky engineer" Nov 6, 2024 · @Duke931 Sky engineers are trained and authorised to do a complete an install from a pole and install the ONT in the home. But in my experience a telephone socket was provided for underneath the ONT box in the cupboard. Anyone had any issues wit Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Dec 4, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Nov 28, 2023 · I've been with Virgin for years, so there is no ONT on the premises - I have the hub from Sky already. I've spent an hour on both the Sky and Openreach websites trying to a find an answer to the simple question of how do I get someone to come round and install the ONT? Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Feb 23, 2024 · We installed our new router on the 20/2 ready for activation, but found we have no ONT to install the router into. I assume Sky use Openreach to install the ONT (optical network terminal)? 2. So far we've received the Sky Stream puck but no Hub. That was stage 1. Anyone had any issues with this? 3. But if they don’t, we’ll show you when to book an engineer or when to get in touch. com Sep 27, 2022 · Could anyone with experience of Sky full fibre assist me? 1. I didn't even know what this was. The hole should be sealed with a plastic fitment making it weather and bug proof Apr 1, 2021 · In this video I show you the new tiny BT FTTP Full Fibre ONT internal wall box and explain how long the fibre installation took etc. For Ultrafast over FTTP you'd be getting an Openreach ONT (SIRO ONT in RoI) : this is a wall mounted 'fibre modem'. When i had the house renovated i installed a cat6 cable from the point where the external overhead connects with my house, through the building ending in the c Dec 4, 2023 · Thanks for escalating this. Phoned Sky to try and get a temporary internet solution and was t %PDF-1. A lot of problems can be fixed online by following the steps in our help guides. The hole should be sealed with a plastic fitment making it weather and bug proof Oct 3, 2023 · Being sent the Sky Broadband Hub (or the ethernet cable 'conversion kit') would indicate that Sky expects ONT installation to happen sometime in the next few days: note there will need to be an adult present at the time of the appointment to admit the installer to the property and consent to the work being done. Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Nov 28, 2023 · 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode Report post Post 11 of 12 May 26, 2024 · My Sky fibre is due to be installed and activated in a few days. This video shows you the step-by-step p Nov 28, 2023 · I've been with Virgin for years, so there is no ONT on the premises - I have the hub from Sky already. Sky engineers are normally pretty helpful so I wouldn't worry. Here's what you need to know about your engineer visit. The ONT has been installed inside. Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi) Mar 9, 2023 · For FTTP, it's now common for Openreach to carry out stage 1 (CBT to CSP) and Sky personnel to do stage 2 (CSP to ONT). Can someone confirm the dimensions of the ONT? also what size hole will i need to drill for the fibre from the junction box outside into my home. Installing an ONT is the second stage of fitting FTTP, and a Sky Hub might well be sent in advance of that. Sep 27, 2022 · wrote: Could anyone with experience of Sky full fibre assist me? 1. 6 days ago · If you mean the 'conversion kit', that's rather grandiose name for a Cat5e ethernet cable, to link an existing Sky Broadband Hub to an ONT in an FTTP installation. You can then swap this out completely if required - you will lose the landline function though. If you don’t have an ONT box, an Openreach engineer will install one and they’ll connect your Sky Broadband Hub while they’re there. Aug 15, 2023 · I live in a terraced town house, with my main Sky Q box and hub/router on the middle floor in the room at the back of the house. This link explains how it works Nov 28, 2023 · Thanks for escalating this. After getting 3 green lights on the ONT, the engineer scanned the barcode on the ONT, and sky broadband was activated soon afterwards. Oct 26, 2022 · Need help with confirmation and advice: A) an engineer will bring a fibre cable into my house and fit it to a box called an ONT. Feb 26, 2022 · I got the text saying my broadband was activated but there is no "internet" light on my Hub. Anyone had any i Nov 28, 2023 · Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Openreach already visited a couple days ago to feed the optical fibre cable from their street connection point to a grey CST box on the outside of my home. Its a 2 stage install. . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Follow our helpful guides to connect your or Sky WiFi router and Booster. You’ll still need See full list on kenstechtips. Oct 3, 2023 · An ONT won't be external: they aren't weatherproof. 4 %âãÏÓ 952 0 obj > endobj xref 952 50 0000000016 00000 n 0000002211 00000 n 0000002373 00000 n 0000007805 00000 n 0000008300 00000 n 0000008377 00000 n 0000008426 00000 n 0000008477 00000 n 0000008527 00000 n 0000008641 00000 n 0000008903 00000 n 0000009405 00000 n 0000010682 00000 n 0000011904 00000 n 0000013168 00000 n 0000014431 00000 n 0000015838 00000 n 0000016902 00000 n Nov 26, 2022 · Currently i am on a superfast package with Sky. May 26, 2024 · increasingly it is Sky's ownbengineers doing theinternal installation but in practice it doesn't really make any difference if the engineer works for Sky Openreach or even a sub-contractor they all use the same kit. Mar 5, 2023 · Im moving to Sky soon from Virgin and an Openreach engineer is going to install an ONT on 14/3. But as sky don't recommend the router under the stairs cupboard as it blocks the signal, then yeah, it needs to be out the cupboard and a longer Ethernet cable used Not got a visit booked but got a problem with Sky TV? You might not need an engineer to fix your issue. Very odd. Nov 28, 2023 · Keep an eye on this forum preferrably using a chrome browser I've escalated your post via the community chat. Now openreach have texted to say to check my ONT to make sure it's functioning. Does this mean I don't have one? Surely sky should have told me about this and organised installation before my activation date as part of Mt broadband Mar 31, 2023 · @Danielle+K8 . Has anyone else had this issue and how did they rectify it? Dec 4, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Nov 10, 2022 · 1. Stage 2 says that a "Sky engineer" Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Aug 21, 2024 · Re: Installation of optical network terminal 22 Aug 2024 11:36 AM There is an existing hole halfway up the wall where a previous phone line has been installed, hopefully they can utilise that 🤞🏻 The box that we fit inside your house is called an Optical Network Terminal (ONT). I think what they've done is brought an optical cable in through the rear of the master socket backbox where previous copper cable is or used to be, then spliced it (or possibly used a back-to-back optical coupler) in that horizontal plastic box and taken an optical pigtail to the ONT: the bend radius of those curves indicates it's fibre, although I like that they've Dec 4, 2023 · Lisa was very helpful, we've established that I do indeed need an Openreach box and that someone would be in touch. It might not look exactly like this one. However, I'm still waiting to hear anything after 5 working days, and I don't know who to contact for the latest status. We’ve sent an invite to chat. An Openreach or Eircom installer is very unlikely to mount this in a concealed way, but the link between the ONT and the Sky Hub is over ethernet cable (which can be extended) or potentially a Powerline link. The current overhead cable from the telegraph pole joins my house just below the roof line. Also have a mini box in the ground floor back room. We are now on BT Fibre 1 Oct 22, 2024 · Hi all, an engineer came round earlier to install full fibre but unfortunately said that he couldn't complete it because there is a problem with the copper wire which only openreach can deal with. I want the ONT to go in my office, which is about 20m from my master phone socket. In either case, you'll have an ONT and then the Sky Hub router. Jun 8, 2021 · As part of the installation process, you'll want to decide the best place to put your ONT or fibre box, so you can get broadband to all the spaces you need i Dec 4, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Sep 27, 2022 · Could anyone with experience of Sky full fibre assist me? 1. We could make outgoing calls via the new voip service. Dec 4, 2023 · Hi I have escalated your last postvto tge same team you chatted to before as Sky phones sre in pre-Christmas melt down. Nov 6, 2024 · @Duke931 Sky engineers are trained and authorised to do a complete an install from a pole and install the ONT in the home. Nov 28, 2023 · The ont is the final install stage and openreach should install on your activation date Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 May 26, 2024 · My Sky fibre is due to be installed and activated in a few days. * * * * * * * Nov 13, 2022 · Hi, I've orderd gigafast (mainly for the better upload speeds) and want to get everything set up to make the install painless. Thanks. Does the Openreach engineer bring and install the Hub or should I chase Sky to get one delivered? May 26, 2024 · My Sky fibre is due to be installed and activated in a few days. Make sure it’s switched on and the Power and PON lights are green. Nov 23, 2024 · 1) As mentioned, I don't have the internal Openreach box that is mentioned in the installation guide that was supplied with the Sky hub. I think what they've done is brought an optical cable in through the rear of the master socket backbox where previous copper cable is or used to be, then spliced it (or possibly used a back-to-back optical coupler) in that horizontal plastic box and taken an optical pigtail to the ONT: the bend radius of those curves indicates it's fibre, although I like that they've Apr 19, 2023 · @GaryG86 . We now have no internet and no phone line, and we're in a rural area so I can't ring from a mobile. Find help with your Optical Network Terminal (ONT), including how to find it and how to check its working. Mar 30, 2023 · @Danielle+K8 . The external box is just used to connect the fibre drop lead from the pole to the internal fibre pigtail they use to connect to the ONT. jwtyc fop furivpd xgprhzq ydec wszph dsl adruxdd ivav sgyw
Sky ont installation. We are now on BT Fibre 1.
